Returns & Refund Policy

Last Updated: July 1, 2026

At WearandHaven, our mission is to ensure that every custom-made product brings satisfaction and value to your lifestyle. Because we operate on a specialized Print-on-Demand (POD) framework—meaning each item is uniquely manufactured explicitly for you upon purchase—we have established a structured set of guidelines for managing returns, replacements, and refunds.

Should you encounter any issues with your order, please submit a claim by contacting our dedicated support team at support@wearandhaven.com within 30 days of package delivery.

1. Corporate Identity & Support Standards

• Store Entity: WearandHaven

• Corporate Mailing Address: 1001 S MAIN ST STE 600 KALISPELL, MT 59901, United States

• Customer Care Email: support@wearandhaven.com

• Operating Hours: Monday through Friday | 9:00 AM – 6:30 PM Eastern Standard Time (EST)

⚠️ Mandatory Protocol: To preserve precise tracking, maintain documentation integrity, and ensure data safety, our customer service operates strictly via email. Telephone support is unavailable; all inquiries must be channeled through our official email help desk for formal validation.

2. Replacement & Exchange Criteria

Because our inventory is entirely custom-manufactured on demand, standard "change-of-mind" exchanges are unavailable. Replacement orders or full monetary refunds are strictly reserved for manufacturing oversights or fulfillment errors. We will gladly arrange a complimentary replacement or issue a complete refund at $0.00 extra cost if your package exhibits any of the following major defects:

• Severe Design Discrepancies: The final printed graphic is noticeably warped, severely misaligned, heavily faded, or deviates significantly from the product design preview selected during checkout.

• Transit or Material Damage: The item arrives ripped, broken, or physically compromised due to structural manufacturing defects or carrier mishandling.

• Fulfillment Errors: The product received is an alternate size, incorrect style variant, or completely different color from the specifications documented on your original purchase invoice.

• Lost Shipments: The designated logistics carrier officially confirms that the package was lost or abandoned within their transit network before arriving at your final destination.

🔎 How to Submit an Eligible Claim:

To accelerate the review process, please email support@wearandhaven.com with the following assets:

1. Your unique Order Number.

2. High-resolution photographs or a clear, brief video clip demonstrating the specific flaw. Items must be positioned on a flat surface with original tags visible.

3. Note: If the defect involves sizing discrepancies or print misalignments, please lay a physical measuring tape or ruler across the problem area within the photograph.

Once our quality team validates the defect, we will manufacture and dispatch a brand-new replacement immediately. You are not required to mail the defective or damaged item back to us.

3. Physical Return Framework & Rules

In rare and exceptional circumstances where our compliance agents formally request an item to be physically returned to our facility, the shipment must adhere to these strict mandates:

• Authorized Return Address: 1001 S MAIN ST STE 600 KALISPELL, MT 59901, United States

• Postage & Costs: Customers are responsible for procuring and funding their own return shipping labels. Original delivery fees, handling rates, and localized customs duties/taxes are strictly non-refundable.

• Item Condition: Returned products must remain entirely unworn, unwashed, unaltered, and enclosed in their original packaging with all product tags fully intact.

• Prior Written Consent: Do not mail packages back without receiving explicit, written return authorization from our help desk first. Unsanctioned deliveries cannot be tracked or processed and will be automatically forfeited.

4. Refund Approvals & Financial Timelines

We will authorize a full monetary refund or process a free replacement order if your request satisfies any of the following conditions:

• Your order cancellation request was successfully submitted and approved within our authorized 12-hour grace period.

• Your package has failed to arrive within 30 business days from your original purchase date.

• The item presents verified manufacturing flaws, material defects, or fulfillment errors validated by our staff.

🕒 Processing Windows:

Following written approval from our customer care desk, refunds are initiated immediately. Funds will be credited back to your original payment method (credit card or digital wallet) within 10 business days. Actual availability of funds depends entirely on the processing speeds of your local financial institution or card issuer.

We kindly request that you reach out to our dedicated team for a fair resolution before opening a formal dispute or chargeback with your banking institution.

5. Explicit Policy Exclusions & Limitations

We cannot authorize replacements or issue refunds under the following scenarios:

• Change of Mind or Preference: Because every piece is custom-printed at the exact moment of checkout, we cannot facilitate refunds for buyers who change their mind, alter their preferences, or decide they dislike the design or style post-purchase.

• Buyer Selection Errors: WearandHaven assumes no liability for issues resulting from the buyer selecting an incorrect size, choosing the wrong color variant, or providing an invalid or incomplete delivery address at checkout. Please audit your shopping cart details thoroughly before completing payment.

• Altered or Used Merchandise: Any product showcasing signs of wear, washing, alteration, usage, or missing components will be automatically disqualified from refund consideration.

• Overdue Logistics Claims: All inquiries relating to delivery delays, transit issues, or missing packages must be logged within 30 business days of the initial transaction date. Claims submitted past this 30-day timeframe will be automatically denied.

WearandHaven — Clear Information. Responsible Logistics. Transparent Consumer Policies.